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Start your career journey with Teleperformance and receive a Sign-on Bonus of 2000 GEL.

Majorel is now TP - formerly Teleperformance

With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before. 

TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.

TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. TP Georgia is partnering with leading brands like ASUS.

At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

We are seeking a Operations Customer Experts to join our team in Tbilisi. Your primary responsibility will be to provide exceptional customer support and assistance, addressing inquiries and resolving issues to ensure customer satisfaction. You will serve as a vital link between our company and our valued customers, contributing to our overall reputation and success.

Within this role, you will be responsible for undertaking the following tasks:

 

Responsibilities

  • Processing of telephone and written customer inquiries (inbound)
  • Comprehensive advice and clarification of customer queries
  • Maintenance of customer and transaction data

Requirements

  • Advanced proficiency in both spoken and written German, at a minimum level of C1
  • A minimum proficiency of B2-level in English
  • High customer and service orientation
  • Capable of effectively communicating with diverse customer profiles
  • Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
  • Creative mindset and a collaborative team spirit
  • Preparedness to work in shifts, on weekends and public holidays
  • Previous experience in the similar position will be valued

 

We Offer You:

  • Gross salary of 2600 + performance bonuses and paid trainings
  • A sign - on bonus 2000 GEL (Gross)
  • A workplace that runs on trust, empowerment, and feedback
  • Progression to the senior Operations Customer Expert role after completion of 6 months' probation
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Late shift transportation
  • Best career development opportunities in an international company
  • Referral bonus
  • Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in German or English language including 27.05.2025

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.