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Are you fluent in German and passionate about delivering outstanding customer service? Ready to work in a diverse, international team and grow your career in a leading global company?

We are building a Talent Pool for future openings in our German or German-English business lines in Tbilisi. While we are not actively hiring for these positions at the moment, we invite you to apply now and be among the first to be contacted when new opportunities arise!

 

TP is a global leader in digital business services, serving many of the world’s best brands. Trusted for over four decades, TP has helped companies optimize their performance and enhance customer experience with interactions that are simpler, faster, and safer. 

Operating successfully in 95 countries and employing nearly 500,000 people, TP supports clients across more than 170 markets from diverse industries, including finance, banking, energy, media, healthcare, telecommunications, e-commerce transportation and so on. 

Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across five offices in Tbilisi, Kutaisi, and Batumi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. TP Georgia is partnering with leading brands like ASUS.

At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

The merger of TP and Majorel has created the world’s leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.

 

Responsibilities

  • Processing of telephone and written customer inquiries (inbound)
  • Comprehensive advice and clarification of customer queries
  • Maintenance of customer and transaction data

Requirements

  • Advanced proficiency in both spoken and written German, at a minimum level of B2
  • English at B2 level or higher (for bilingual roles)
  • High customer and service orientation
  • Capable of effectively communicating with diverse customer profiles
  • Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
  • Creative mindset and a collaborative team spirit
  • Preparedness to work in shifts, on weekends and public holidays
  • Previous experience in the similar position will be valued

We Offer You:

  • Gross salary starting from 2300–2600 GEL + performance-based bonuses & paid trainings
  • A workplace that runs on trust, empowerment, and feedback
  • Progression to the senior Operations Customer Expert role after completion of 6 months' probation
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Late shift transportation
  • Best career development opportunities in an international company
  • Referral bonus
  • Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does this profile match your experience, and are you interested?
Please submit your application in German or English.

Click the Apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.