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Majorel is now TP - formerly Teleperformance

With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before. 

TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.

TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. TP Georgia is partnering with leading brands like ASUS.

At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

The merger of TP and Majorel has created the world’s leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.

 

Location: Tbilisi, Pixel Business Center

Start Date: May 27

Training Times: Monday to Friday from 14:00 PM to 22:30 PM

Working Hours: 16:30-01:00; 23:30-08:00; 

 

We are seeking an English-Speaking (Night Shift) Operations Customer Expert to join our team in Tbilisi.

In this position, you take on the following tasks. you will play a crucial role in ensuring the seamless customer satisfaction for our client.

Your primary responsibility will be to provide exceptional customer support and assistance, addressing inquiries and resolving issues to ensure customer satisfaction. You will serve as a vital link between our company and our valued customers. Your attention to detail, strong communication skills, and fluency in English will be vital in maintaining high standards of service. Within this role, you will be responsible for undertaking the following tasks.

Responsibilities

  • Processing of telephone and written customer inquiries (inbound)
  • Comprehensive advice and clarification of customer queries
  • Maintenance of customer and transaction data.

Requirements

  • Proficiency in English (C1 level)
  • Preferable background in tourism or customer service
  • Willingness to work in late /night shifts
  • Strong customer and service orientation
  • Excellent communication skills, with the ability to engage effectively with diverse customer types 
  • Good PC skills, including familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer with Internet Browsers
  • Creativity and a collaborative team spirit
  • Flexibility to work in shifts, on weekends and public holidays.

We Offer You

  • Base Gross salary of GEL 1720 + paid training, performance bonuses and Night shift bonuses up to GEL 2700 Gross
  • Progression to the senior Operations Customer Expert role after completion of 6 months' probation
  • A workplace that runs on trust, empowerment, and feedback
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Late shift transportation
  • Best career development opportunities in an international company
  • Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 19.05.2025

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.