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Majorel is now TP - formerly Teleperformance

With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before. 

TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.

TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. 

At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

The merger of TP and Majorel has created the world’s leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.

 

We are seeking for our client an Azerbaijani/Russian and English speaking Operations Customer Expert to join our team in Tbilisi, who will provide customer care service for Philip Morris International (PMI) - a leading international company that provides  innovative smoke-free products to adult smokers.

Operations Customer Expert will play a role in customer support, in all inbound/outbound inquiries of the customers (inbound/outbound calls, digital interactions, e email, social media, livechat, instant messaging, video calls, or other digital tools), as well as related analytical activities.

Responsibilities

Inbound/Outbound service of all customer inquiries or requests

  • Provide information about products and services
  • Device troubleshooting
  • Orders placement and delivery monitoring
  • Provide solutions based on customer needs
  • Make notes of essential information to provide the best customer experience with a follow-up
  • Identify/develop opportunity to propose appropriate and services.
  • Deliver superior customer experience in every interaction through identifying, capturing and addressing customer needs
  • Ensure all operational processes are followed and keep up to date with all new procedures, products and services
  • Respect all applicable legal requirements and laws of Azerbaijan
  • Follow and apply regulations on Data Privacy
  • Commit to results and targets set 

 

Responsibility & Reporting

  • Works independently according to general guidelines and is subject to the head of the team
  • Works independently and together with the team according to general work instructions and is reporting to  Supervisor/Customer Service Assistant Manager/Customer Service Manager.

Requirements

  • Proficient in Azerbaijani and Russian languages at least at (at C1 level), both spoken and written 
  • English at B1 level
  • To comply with regulations of tobacco industry the candidate must be at least 21 years of age
  • Ability to communicate accurately and clearly with diverse customer types
  • Fast thinker and ability to resolve situations as they arise on the spot, being attentive to detail
  • Creativity and a collaborative team spirit
  • Good Microsoft Office suite and typing skills
  • Willingness to work shifts, weekends, and public holidays   
  • Perform inbound/outbound calls to achieve sales and high level of conversion, engage them and offering targeted company’s products and services
  • Support digital channels, live chat, emails and social media
  • Maintain solid Customer relationships by handling customer concerns with speed and professionalism, focusing on elevating customer’s experience. 
  • Multitasking skills, emotional stability, active listening skills
  • Sales oriented skills
  • Very good knowledge of retention products, procedures and services
  • Willingness to continually update knowledge about company processes
  • Ability to ask the right questions to explore, understand and identify customers’ situation or needs and offer appropriate solutions
  • Detail – oriented when performing outbound calls and recording data
  • High sense of problem solving, customer oriented
  • Flexible to work from office

Work Experience: Previous experiences in customer support is a big plus 

Training Time: 2 weeks +1 week nesting

What We Offer

  • Competitive salary
  • Progression to the senior Operations Customer Expert role after completion of 6 months' probation
  • A workplace that runs on trust, empowerment, and feedback
  • Working hours Monday- Sunday 10:00 AM -8 PM
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Late shift transportation
  • Best career development opportunities in an international company
  • Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 16.07.2025

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.