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Job Summary

Majorel is now TP - formerly Teleperformance

With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before. 

TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.

TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. 

At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

The merger of TP and Majorel has created the world’s leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.

We are seeking an HR Assistant Manager to lead the full cycle of HR systems and Infrastructure Administration process for all businesses and functions in Georgia.

Within this role, you will be responsible for undertaking the following tasks:

Responsibilities

•    Creation of main fundamentals in Vabaco, such as: Organizational structure, Salary Grades, Metadata Setup
•    Collect data and update system according to full employee cycle from starter to leaver
•    Act as an expert with Biostar and Winpak related topics
•    Creation, update and maintenance of role matrixes
•    Set up access control in new sites (creation of access levels, groups and distribution of relevant accesses, monthly/quarterly access control check report preparation)
•    Initiate new projects, system changes, transitions, and process enhancements across HR-related platforms, serving as the key contact for testing, implementation, and adaptation
•    Daily troubleshoot of the system errors and resolve issues or reporting to relevant parties
•    Update and maintain multiple databases
•    Acting as a point of contact to system and infrastructure related topics (give suggestions to other colleagues, develop processes, support other sites with system related problem resolutions)
•    Monitor current HR portals, working closely with other HR colleagues and solve problems with advanced knowledge and experience in technical data
•    Conduct on job trainings to HR administration team members
•    Oversee day-to-day operations and set clear team goals
•    Support in development, update and implementation of HR policies
•    Other duties assigned by supervisor 

Requirements

•    Preferable min. 3 years of experience in HR System, Administration and Infrastructure field
•    Preferable work experience with international company of 1000+ employees
•    Preferable degree in business administration, economics, or finance
•    Georgian-C2 (writing/reading/speaking) English-B2/C1 (writing/reading/speaking)
•    Excellent IT skills, including Microsoft Office and database systems (Advanced Excel knowledge will be tested!) 
•    Preferable experience working with Vabaco, Winpak, Biostar, Signify, Power BI
•    Used to working with multiple stakeholders
•    Good knowledge of the Georgian Labor Law
•    Ability to work independently and in a team environment
•    Ability to give and receive feedback
•    Ability to identify issues and derive actions
•    Aptitude in problem-solving
•    Analytical skills and great attention to details
•    Outstanding organizational and time management skills
•    Flexibility, resilience, loyalty and discretion

We offer you:

•    Attractive salary
•    A workplace that runs on trust, empowerment, and feedback
•    Premium health insurance for you and your family members
•    Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot  more...
•    Mentoring, personal  and professional development opportunities
•    Best career development opportunities in an international company
•    Centrally located, modern offices, game zones, and relaxation areas

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 29.07.2025

Please press the apply button below!

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At the TP, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.