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Job Summary

We are seeking an IT Support Specialist for our team in Tbilisi. The IT Support Specialist will be responsible or assisting end-users with technical issues related to computer systems, software applications, and network connectivity, diagnose and resolve software and hardware issues, set up and maintain computer systems and networks.

The IT Support Specialist plays a critical role in ensuring the smooth operation of the organization's technology infrastructure, provide technical support, troubleshoot problems, and ensure smooth operations within an organization's technology environment.

Responsibilities

  • Guaranteeing the problem-free operation of the IT and communications system; fast and effective correction of faults/failures when these occur
  • Establishing and maintaining order in the IT infrastructure, the server room and distribution room
  • Creating technical documentation (asset documentation and documentation of the IT resources)
  • Management and maintenance of customer specific tools                       
  • Implementation of standard processes
  • Setting up and relocation of working places consisting of PCs and ACD incl. cabling and patching
  • Assistance of ACD and IP Phone topics
  • User Support on Windows and Linux Platform
  • Taking on daily local IT support tasks
  • Analysing and remedying errors

Requirements

  • Office 2016 / 2019 / 365 supporting skills
  • Excellent knowledge of Windows 10 / Windows 11
  • Basics in Windows Server 2019 / 2022
  • OS deployment with SCCM
  • Understanding of basic Network topics like IP Subnetting, VLAN, etc, basic knowledge about Active Directory e.g. User and rights management
  • Understanding of the function of a Microsoft Domain / Forest
  • DHPC and DNS understanding
  • Training completed as an IT specialist, or comparable training, or a completed course of studies in IT or business informatics
  • ITIL V4 Foundation Certification is a plus
  • Good general IT knowledge

General / Personal Skills

  • Excellent communication skills
  • Fluent in English and Georgian (German is an advantage)
  • Knowledge of the functioning of contact centers will be valued
  • Ability to set priorities, solve problems, learn, withstand stress, follow schedules and deadlines
  • Flexible, mobile, result oriented, structured
  • Ability to work in shifts (also during night times and weekends in case needed)

We Offer You:

  • Competitive salary
  • A workplace that runs on trust, empowerment, and feedback
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and
  • seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot  more...
  • Mentoring, personal  and professional development opportunities
  • Best career development opportunities in an international company
  • Centrally located, modern offices, game zones, and relaxation areas

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 21.10.2024

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.