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Majorel is now TP - formerly Teleperformance

With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before. 

TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.

TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. 

At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

The merger of TP and Majorel has created the world’s leading business process outsourcing company, enhancing our ability to deliver even higher standard services to our clients.

We are seeking for our client a Georgian and English -speaking Operations Customer Expert to join our team in Tbilisi, who will provide customer care service for Philip Morris International (PMI).

 Description: Philip Morris International (PMI), a leading tobacco company committed to design a smokefree future with innovative products, is searching for brand ambassadors with high levels of customer orientation, who will provide customer care service and support in all inbound inquiries of the customers (inbound calls, digital interactions, ie email, social media, live chat, instant messaging, video calls, or other digital tools), as well as being in a position to identify or develop relevant business opportunity to propose and promote company’s products/services(i.e in line with market priorities).

Responsibilities:

Direct contact with customers through inbound or outbound calls/digital interactions or back-office projects resulting from a customer inquiry, with a constant motivation of identifying, understanding and solving customers’ needs, plus identifying/developing opportunities for offering targeted company’s products and services i.e up/cross selling, lead generation, upgrade. High levels of customer orientation involving a desire to help and serve customers and developing and sustaining productive customer relations. Maintain solid customer relationships by handling customer concerns with speed and professionalism.

Key accountabilities and decision ownership:

•    Inbound service of all customer inquiries or requests
•    Provide information about products and services 
•    Device troubleshooting and replacements 
•    Orders placement and delivery monitoring 
•    Provide solutions based on customer needs 
•   Proactively explore customer needs to identify and recommend relevant products, using every interaction as an opportunity to educate, guide decisions and create added value through up-selling, cross selling or lead generation. 
•    Deliver superior customer experience in every interaction through identifying, capturing and addressing customer needs 
•    Ensure all operational processes are followed and keep up to date with all new procedures, products and services
•    Respect all applicable legal requirements 
•    Follow and apply regulations on Data Privacy 
•    Commit to results and targets set
•   New sales and leads validation for prospect consumers; remote device lending and conversion handholding support for new SFP users
•   Up/Cross selling and/or trade-in activities for existing customers to address needs and increase value.
•    Recognize and take advantage of churn signals (e.g., reduced usage) to solve consumer’s pain points with empathy and targeted solutions.
•    Deliver tailored product recommendations and confidently present value propositions to guide purchase decisions.
•    Overcome objections and foster long-term loyalty by resolving concerns promptly, with empathy and clarity.

Requirements:

•  Graduate studies or equivalent
•  Minimum age: 21 years old
•  Excellent language skills (written and verbal communication)
•  Fluency in Georgian and English
•  Preferably previous experience in any position that requires interacting with customers and/or proposing products/services
•  At least 6 months in sales, acquisition, or similar customer-facing roles focused on commercial targets will be preferable
•  Strong knowledge of acquisition, conversion, customer lifecycle management (CLM), and retention procedures, products and services
•  Ability to ask the right questions to explore, understand and identify customers’ situation or needs and offer solutions, as well as identifying or developing opportunities to propose & promote targeted company’s products and services
•  Consultative selling skills with benefit-led language and emotional connection
•  Detail-oriented when handling inbound/outbound calls and recording data
•  Ability to manage objections/complaints in an effective way
•  Ability to effectively manage time/work schedule
•  Importance of teamwork and sharing best practices
•  Willingness to constantly update knowledge about company processes

Work Experience: Previous experiences in customer support is a big plus 

Training Time: 2 weeks +1 week nesting

What We Offer

•    Competitive salary
•    Progression to the senior Operations Customer Expert role after completion of 6 months' probation
•    A workplace that runs on trust, empowerment, and feedback
•    Working hours Monday- Sunday 10:00 AM -7 PM (Except January 1st and Ortodox Easter)
•    Premium health insurance for you and your family members
•    Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, table tennis tournaments, hiking, and a lot more...
•    Mentoring, personal and professional development opportunities
•    Late shift transportation
•    Best career development opportunities in an international company
•    Centrally located, modern offices, game zones, and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 03.11.2025

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.