View job here

 TP Georgia - formerly Majorel

With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before. 

TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.

TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology. 

At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.

We are seeking a Russian and English-Speaking IT Service Desk analysts to join our team in Tbilisi.

As IT Service Desk analyst, you will play a crucial role in ensuring the seamless customer satisfaction for our client.

Within this role, you will be responsible for undertaking the following tasks:

Responsibilities

• Handle incidents and requests via voice, chat, email, and portal; log, categorize, prioritize, diagnose, and resolve or escalate according to defined SOPs, SLAs, and OLAs

• Follow ITIL procedures: Incident/Request; contribute to Problem & Knowledge (workarounds/known errors)

• Use AI tools responsibly for translation, suggested replies, and summaries; validate accuracy and apply approved glossaries and scripts.

• Maintain clear customer communication: set expectations, provide updates or broadcasts, and ensure professional case closure with knowledge base links

• Ensure quality and compliance: meet QA standards, protect data, and use the ITSM system as the single system of record

• Travel for work to Europe and other regions where STADA operates, if required by the project.

Requirements

• Proficiency in both spoken and written Russian and English at a minimum level of C1

• Relevant education in Information Technology (preferred)

• 1–3+ years of experience in Service Desk or IT Support

• Strong active listening and troubleshooting skills.

• Experience with agent`s digital workplace, knowledge base, AI bot handoff, and translation tools

• ITIL Foundation certification (preferred)

• Customer oriented mindset

• Work from Home (WFH) opportunity available; candidates must have a stable internet connection and a suitable working environment

We Offer You

• Attractive salary

• Paid training

• A workplace that runs on trust, empowerment and feedback

• Premium health insurance for you and your family members

• Diverse sports and health offerings, discounts from external partners, Feel good program: workshops and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking and a lot more...

• Mentoring, Personal and professional development opportunities

• Best career development opportunities in an international company

• Centrally located, modern offices, game zones and relaxation areas.

HOW TO APPLY

Does the profile match your CV and are you interested? please apply in English language including 20.03.2026

Please press the apply button below!

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.