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10 YEARS in Georgia / over 2000 employees

We are seeking for our client an Azerbaijani - Russian and English or Georgian speaking Operations Customer Expert to join our team in Tbilisi, who will provide customer care service for Philip Morris International (PMI) - a leading international company that provides innovative smoke-free products to adult smokers.

Operations Customer Expert will play a role in customer support, in all inbound/outbound inquiries of the customers (inbound/outbound calls, digital interactions, e email, social media, livechat, instant messaging, video calls, or other digital tools), as well as related analytical activities.

 

Description: Philip Morris International (PMI), a leading tobacco company committed to design a smokefree future with innovative products, is searching for brand ambassadors with high levels of customer orientation, who will provide customer care service and support in all inbound inquiries of the customers (inbound calls, digital interactions, ie email, social media, live chat, instant messaging, video calls, or other digital tools), as well as being in a position to identify or develop relevant business opportunity to propose and promote company’s products/services(i.e in line with market priorities).

What we offer

Compensation UP TO GROSS GEL:

  • 2420 GEL in the first 6 months (salary+bonus)
  • 2640 GEL After 6 months (salary+increased bonus)
  • 650 Life Event Bonus
  • Referral Bonus
  • other bonus schemes
  • Paid Health insurance for you and your Family
  • Paid Training

Your Growth & Work‑Life Balance

  • Fast career growth – promotion to Senior level possible after 6 months
  • Work from home possibility after 6 months
  • Wellbeing offerings: yoga, pilates, events, and more
  • Psychological support: confidential on‑site consultations with professional psychologists
  • Corporate benefits with partner companies
  • Prime location on Rustaveli Avenue with a modern office, chill‑out & gaming zone
  • Working hours: Monday- Sunday 10:00 AM - 8 PM (Except January 1st and Ortodox Easter)

What We’re Looking For  

  • Proficient in Azerbaijani and Russian languages (spoken and written)
  • Good English or Georgian language skills
  • To comply with regulations of tobacco industry the candidate must be at least 21 years of age
  • Ability to communicate accurately and clearly with diverse customer types
  • Fast thinker and ability to resolve situations as they arise on the spot, being attentive to detail
  • Creativity and a collaborative team spirit
  • Good Microsoft Office suite and typing skills
  • Willingness to work shifts, weekends, and public holidays  

What You’ll Do

  • Handle inbound and outbound customer inquiries across calls, live chat, email, social media, and back-office requests
  • Provide clear information about products and services, assist with troubleshooting, and manage orders and deliveries
  • Identify customer needs, propose tailored solutions, upsell/cross-sell, and capture essential information for effective follow-up
  • Maintain strong knowledge of retention products and procedures, ensuring superior customer experience in every interaction
  • Record data accurately, resolve concerns quickly, and commit to achieving sales conversions and set targets
  • Adhere to operational processes, stay updated on company procedures, and comply with legal requirements and data privacy regulations in Azerbaijan

 

Responsibility & Reporting

  • Works independently according to general guidelines and is subject to the head of the team
  • Works independently and together with the team according to general work instructions and is reporting to  Supervisor/Customer Service Assistant Manager/Customer Service Manager.

How To Apply

If this sounds like the right match for you, we would love to receive your application!

Please apply in English by 24.09.2026.

Click the Apply button below to get started.

If you have any further questions, feel free to message us directly on Facebook

 

By submitting the job application, you agree to storage your data in our database for applicants and keep it for a period of 6 months.

The company promotes equal employment opportunities and supports the principle of equality in the workplace. Decisions are made based on the applicant's qualifications and not on the basis of race, skin color, nationality, religion, gender, age, sexual orientation, gender identity, marital status, or any other criterion, as stipulated in the Labor Code of Georgia.  

At our Company, diversity is a part of our DNA. We are committed to providing equal employment opportunities and creating an inclusive environment for all candidates and employees.  All qualified applicants will receive consideration for employment without regard to sex, race, color, creed, religion, national origin, age, disability status, marital status, pregnancy, sexual orientation, gender identity or expression.